Why "proof at drop" matters

Photo + weight + reason at drop turns debates into data. Refunds go faster; disputes go down; your team stops playing detective.

When customers drop items into Encora bins, we automatically capture photos, weight measurements, and reason codes. This proof-grade data creates an immutable record of the return condition at the moment of drop-off.

The Problem

Traditional return processes rely on manual inspection and customer claims. Without evidence, disputes arise over:

• Item condition at drop-off

• Timestamp accuracy

• Reason for return

The Solution

Encora's proof-at-drop system captures:

• **Photos**: Multiple angles of the item

• **Weight**: Verification against expected weight

• **Reason codes**: Customer-selected return reasons

This data is immediately available via webhooks to your OMS, reducing manual review and accelerating refund decisions.

Benefits

• **Faster refunds**: Automated verification reduces review time

• **Fewer disputes**: Objective evidence settles disagreements

• **Better analytics**: Proof data improves fraud detection

• **Operational efficiency**: Less manual inspection needed